FAQ

Online Orders

Please add your products to your shopping cart. Upon checkout you will not be asked to pay; your order will however be emailed through to us. We will check your order, confirm availability and contact you if we have any questions. Once your order is finalised, we will then email you our banking details so that you can EFT your payment to us. We will ship your products as soon as we get proof of payment from you.

We pride ourselves on giving our customers the best professional advice in the industry, this includes all customers, whether online or in-store.

All orders are treated with urgency; we will certainly process your order within 24 hours of having received it, usually much much faster.

Delivery options

Your orders can either be picked up in store, or we can courier your order to you. Delivery is FREE for all orders over R1500 within South Africa. Free delivery does not apply to products that are on Sale.

Our usual delivery time is 2/3 working days to most area’s in South Africa. We typically use “the Courier guy”. They are reliable and can provide tracking numbers on all parcels.

We also deliver to the following African countries: Angola, Botswana, DRC, Kenya, Lesotho, Mozambique, Namibia, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe, amongst others.

Contact us for a quote to all countries Worldwide.

Warranty, Returns and Refunds Policy

Watersports Warehouse warrant all products to be free of defects at time of shipping. All products are subject to the manufacturer’s terms and warranties.

Prior to returning faulty products please contact us first so that we can provide you with the necessary details to effect the return.

Warranty repairs. In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement. The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final.

Unwanted goods may be returned for a refund within 7 days from having received your order, on condition that all returned goods are returned in their original packaging, along with all the original contents. Delivery fees will not be refunded and the cost of returning the goods will be for your account.