We welcome your online orders.
We have a secure site, and use Payfast as our payment gateway.
Not all products can be paid for immediately. This is because we like to confirm stock availability. In addition, due to the technical nature of some of our products, we like to ensure that your order makes “sense”.
In this case, upon checkout your order will be emailed to us. We will check your order, plus ensure we have stock. Once your order is finalised, we will then email you the final invoice which contains our banking details so that you can then EFT your payment to us. Please always check your email junk folder. We will ship your products as soon as we get proof of payment from you.
We pride ourselves on giving our customers the best professional advice in the industry, this includes all customers, whether online or in-store.
All orders are treated with urgency; we will certainly process your order within 24 hours of having received it, usually much much faster.
Your orders can either be picked up in store, or we can have them couriered to you. Delivery is FREE on all orders over R2000-00 within South Africa. Free delivery does not apply to products that are on Sale.
The usual delivery time is 3-4 working days for most area’s in South Africa. We typically use “The Courier Guy” as they are reliable and can provide accurate tracking on all of their parcels.
We also deliver to the following African countries: Angola, Botswana, DRC, Kenya, Lesotho, Mozambique, Namibia, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe, amongst others.
Contact us for a quote on all other Worldwide countries.
Warranty, Returns and Refunds Policy
Watersports Warehouse warrant all products to be free of defects at the time of shipping. All products are subject to the manufacturer’s terms and warranties.
Prior to returning faulty products please contact us first so that we can provide you with the necessary details to effect the return.
Warranty repairs: In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement. The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of their warranty. Their decision is final.
Unwanted goods may be returned for a refund within 7 days from having received your order, on condition that all returned goods are returned in their original packaging, along with all the original contents. Delivery fees will not be refunded and the cost of returning the goods will be for your account.